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Frequently asked Questions

When can I receive my order?

Here are the delivery times (on average):

Once your order is verified, we will process the order within 24 business hours, then your order will be shipped within 72 hours. Our packages are generally delivered within 8 working days, however there is a maximum time of 15 (working) days for delivery anywhere in the world.

You will receive an email notification letting you know where your package is so you can track it with confidence.

What is the quality level of our products?

The entire production cycle of our soft toys is constantly monitored by professionals in our workshop to guarantee you the best quality.

We carry out frequent quality checks to ensure you have the best possible experience with our adorable soft toys.

I made a mistake on my delivery address

We only have a few hours to change the address. If your shipping address is wrong, please contact us by email and provide us with the correct shipping address as soon as possible. An incorrect delivery address may result in or prevent delivery to a different location than expected. In these cases we will not be responsible.

Refund Policy

  • Comment rembourrer une peluche ?

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